LUXPRO Privacy, Cookie & Video Privacy Policy

Simple Products Corporation, doing business as LUXPRO ("LUXPRO," "we," "us," or "our")
Last Updated: January 2026

1. Overview

This Privacy, Cookie & Video Privacy Policy describes how LUXPRO collects, uses, discloses, and protects personal information when you visit or make a purchase from https://luxpro.com, interact with our services, or submit information through related pages, including warranty submissions. This policy is designed to comply with applicable privacy laws, including the GDPR, CCPA/CPRA, CIPA, and the Video Privacy Protection Act (VPPA).

Personal information refers to information that can identify, relate to, describe, or be reasonably linked to an individual.

2. Information We Collect

We collect personal information directly from you, automatically through your use of the Site, and from service providers acting on our behalf.

A. Device & Internet Activity Information

Examples: IP address, browser type, time zone, cookie data, pages viewed, referring URLs, search terms, and interaction data.
Purpose: To load the Site correctly, maintain security, analyze performance, and improve user experience.
Source: Collected automatically via cookies, pixels, tags, log files, and similar technologies.
Disclosure: Shared with service providers such as Shopify and analytics partners.

B. Order & Transaction Information

Examples: Name, billing and shipping address, payment details, email address, and phone number.
Purpose: To process payments, fulfill orders, arrange shipping, provide confirmations and invoices, screen for fraud, and communicate regarding purchases.
Source: Collected directly from you.
Disclosure: Shared with Shopify and payment processors for business operations.

C. Customer Support & Communications

Examples: Name, email address, phone number, address, warranty details, and correspondence content.
Purpose: To provide customer support, process warranty claims, and respond to inquiries.
Source: Collected directly from you.

D. SMS & Marketing Communications

Examples: Phone number and opt-in status.
Purpose: To send order updates, service-related messages, and promotional communications when consent is provided.
Note: Phone numbers are not sold or shared with third parties for non-service purposes.

3. How We Use Personal Information

We use personal information to:

  • Operate and secure our website and services

  • Process orders, payments, shipping, and warranties

  • Provide customer support

  • Send marketing communications where permitted or consented to

  • Analyze website performance and user behavior

  • Comply with legal and regulatory obligations

We do not sell sensitive personal information.

4. Sharing Personal Information

We share personal information with trusted service providers only as necessary to operate our business, including:

  • Shopify Inc. – ecommerce platform, hosting, and order processing

  • Google Analytics (Google LLC) – website analytics and performance measurement

  • Klaviyo, Inc. – email and SMS communications (opt-in only)

  • Meta Platforms, Inc. – advertising and conversion tracking (consent-based where required)

These providers process data on our behalf and are contractually required to comply with applicable privacy laws.

We may also disclose information to comply with legal obligations, lawful requests, or to protect our rights.

5. Cookies & Tracking Technologies

LUXPRO uses essential, functional, analytics, and marketing cookies.

  • Essential cookies are required for core site functionality such as checkout and account access.

  • Analytics cookies help us understand site usage and improve performance.

  • Marketing cookies support advertising and referral tracking.

Where required by law, analytics and marketing cookies are used only with user consent.

You may manage or disable cookies through your browser settings. Disabling cookies may impact site functionality.

6. Behavioral & Targeted Advertising

We may use personal information to deliver relevant advertisements. You can opt out of targeted advertising via:

  • Facebook Ads settings

  • Google Ads settings

  • Bing Ads settings

  • Digital Advertising Alliance opt-out portal

7. Video Privacy (VPPA)

LUXPRO may embed video content from third-party platforms such as YouTube or Vimeo. We do not knowingly disclose personally identifiable video viewing information to third parties without affirmative express consent, as required by the VPPA.

8. CIPA Compliance

LUXPRO does not deploy session replay, keystroke logging, or chat monitoring technologies without clear disclosure and affirmative consent where required by law.

9. Automated Decision-Making

Our ecommerce platform uses limited automated decision-making to prevent fraud, such as temporary deny lists for IP addresses or payment methods associated with repeated failed transactions. These measures do not have a legal or similarly significant effect on users.

10. Data Retention

We retain personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, and maintain business records, unless you request deletion where permitted by law.

11. Your Privacy Rights

Depending on your location, you may have rights to:

  • Access personal information we hold about you

  • Request correction or deletion

  • Restrict or object to processing

  • Port your data to another service

GDPR (EEA Residents)

Personal data is processed based on consent, contractual necessity, legal obligations, legitimate interests, or public interest. Data may be transferred outside the EEA, including to the United States and Canada, in compliance with GDPR safeguards.

CCPA/CPRA (California Residents)

You have the right to know, access, correct, or delete personal information and to designate an authorized agent to act on your behalf.

12. Security

LUXPRO maintains appropriate physical, administrative, and technical safeguards to protect personal information. We do not sell, publish, or distribute sensitive personal information.

13. Do Not Track

Because there is no consistent industry standard for responding to Do Not Track signals, we do not alter our practices when such signals are detected.

14. Changes to This Policy

We may update this policy from time to time to reflect operational, legal, or regulatory changes. Updates will be posted on this page with a revised effective date.

15. Contact Information

For questions, complaints, or to exercise your privacy rights, contact us at:

Email: info@luxpro.com
Mail:
LUXPRO
14725 S Porter Rockwell Blvd, STE C
Bluffdale, UT 84065
United States